Frequently Asked Questions (FAQ)

How nice that you are trying to contact us! Do you have a question about your package? Then first read our FAQ, because it contains the most frequently asked questions. Can't find the answer? Then you can always contact us.

1. Where is my package?
After placing your order, it takes an average of 1-2 working days to process your order and 4-7 working days for delivery, provided you order before 5 p.m. If these days have passed, please contact our customer service.

2. Where can I find my track & trace code?
As soon as your order has been shipped, you will automatically receive a Track & Trace code. Also check your spam, because sometimes our emails end up there. Please note that it may take a while before your Track & Trace link is active.

3. How can I track my order?
You can track your order with the Track & Trace number that you received by email. Enter the Track & Trace number on our Track & Trace page to view the status of your delivery. You can do this on  this  page.

4. I am not satisfied with my package
Please see our  Returns & Refunds Policy  to return your package.

If you can't find the answer to your question, you can always contact us at info@lyguana.com 

Contact

Website Name: Lyguana
Company number: 16246953

Email: info@lyguana.com
Phone: +31 684712507

Address:
128, City Road
London
EC1V 2NX
UNITED KINGDOM

Opening Hours:
Monday – Friday (09:00 – 17:00) London Time)

We will respond to your inquiry within 24 hours.